Privacy policy
Last Updated: August 8, 2026
This Privacy Policy explains how Ognem (“Ognem”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you access or use Ognem.am, our applications, websites, booking services, job services, tour services, and other related services (collectively, the “Platform”).
Please read this Privacy Policy carefully.
By using Ognem, you acknowledge the practices described in this Privacy Policy.
Legal Entity: [FULL LEGAL NAME]
Registration Number: [__________]
Registered Address: [__________]
Email: [ognemgroup@gmail.com]
Website: Ognem.am
Ognem operates an online platform connecting users with accommodation providers, tour operators, employers, job seekers, and other service providers.
Depending on how you use Ognem, we may collect different categories of information.
This may include:
– Full name;
– Email address;
– Telephone number;
– Date of birth where required;
– Account login information;
– Profile information;
– Booking information;
– Accommodation preferences;
– Job application information;
– CV/resume information;
– Employment information;
– Messages sent through the Platform;
– Reviews and ratings;
– Tour booking information;
– Information provided when contacting customer support.
If you make a payment through Ognem, payment information may be processed by Ognem and/or third-party payment processors.
Where appropriate, payment processors may collect:
– Cardholder name;
– Card details;
– Billing information;
– Transaction information;
– Payment status.
Ognem may not store complete payment-card information when payment processing is handled by a third-party payment provider.
The relevant payment provider’s privacy policy may also apply.
When you use Ognem, certain technical information may be collected automatically, including:
– IP address;
– Device type;
– Browser type;
– Operating system;
– Language preferences;
– Approximate location;
– Pages visited;
– Search activity;
– Referring website;
– Date and time of access;
– Device identifiers;
– Cookies and similar technologies.
Depending on your device and permissions, Ognem may collect approximate or precise location information.
Location information may be used to:
– Show nearby hotels;
– Show nearby jobs;
– Recommend tours;
– Improve search results;
– Provide location-based services;
– Prevent fraud;
– Improve Platform functionality.
You may be able to control location permissions through your device settings.
Ognem may use cookies and similar technologies.
Cookies may be used for:
– Essential website functionality;
– Login and authentication;
– Security;
– Remembering preferences;
– Analytics;
– Performance;
– Personalization;
– Marketing, where legally permitted.
You may control or disable certain cookies through your browser settings.
Disabling certain cookies may affect Platform functionality.
We may use personal information to:
– Create and manage accounts;
– Process bookings;
– Connect users with accommodation providers;
– Connect job seekers with employers;
– Facilitate tour bookings;
– Provide customer support;
– Communicate with users;
– Process payments;
– Send booking confirmations;
– Send service-related notifications;
– Improve the Platform;
– Analyze Platform usage;
– Prevent fraud and abuse;
– Maintain security;
– Resolve disputes;
– Enforce our Terms;
– Comply with legal obligations;
– Send marketing communications where permitted.
Where applicable law requires a legal basis for processing personal information, we may process information based on:
– Your consent;
– Performance of a contract;
– Steps taken at your request before entering into a contract;
– Compliance with legal obligations;
– Protection of vital interests;
– Our legitimate interests, where permitted by law.
We may share information with third parties where necessary to provide our services.
These parties may include:
Accommodation Providers
When you make or inquire about a booking, relevant information may be shared with the accommodation provider to facilitate your reservation and stay.
Information necessary to provide a booked tour or activity may be shared with the relevant provider.
Where you apply for a job through Ognem, information you choose to submit may be shared with the relevant employer.
Payment information may be shared with payment processors to process transactions.
We may use third-party providers for:
– Hosting;
– Cloud storage;
– Analytics;
– Email;
– SMS;
– Authentication;
– Customer support;
– Security;
– Payment processing.
We may disclose information where required by law, court order, governmental request, or where reasonably necessary to protect our rights, users, or the public.
Some of our service providers may operate outside Armenia.
As a result, personal information may be transferred to and processed in other countries.
Where applicable, Ognem will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data-protection requirements.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
– Providing services;
– Maintaining accounts;
– Completing transactions;
– Resolving disputes;
– Preventing fraud;
– Complying with legal obligations;
– Maintaining financial and business records.
Retention periods may vary depending on the type of information and applicable legal requirements.
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should use strong passwords and avoid sharing your account credentials.
Depending on applicable law, you may have rights relating to your personal information, including the right to:
– Request access to your information;
– Request correction of inaccurate information;
– Request deletion of information;
– Request restriction of processing;
– Object to certain processing;
– Withdraw consent where processing is based on consent;
– Request a copy of certain information;
– Lodge a complaint with a relevant data-protection authority.
Some rights may be subject to legal limitations or exceptions.
To exercise a privacy right, contact us using the details below.
Where permitted by law, Ognem may send promotional communications about:
– Hotels;
– Hostels;
– Tours;
– Jobs;
– Promotions;
– New services;
– Platform updates.
You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us.
Service-related communications, such as booking confirmations, security notices, and important account information, may still be sent even if you opt out of marketing communications.
Ognem is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where a service has an age requirement, users must comply with that requirement.
If you believe that a child has provided personal information to us improperly, please contact us.
Ognem may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
You should review the privacy policy of each third-party service before providing personal information.
If you use Ognem’s job services, you may choose to provide information such as:
– Name;
– Contact information;
– CV;
– Employment history;
– Education;
– Skills;
– Work experience;
– Languages;
– Portfolio;
– Other application information.
This information may be shared with employers or recruiters for the purpose of considering your application.
Ognem does not guarantee employment.
Users should avoid submitting unnecessary sensitive personal information in CVs or applications.
When you make an accommodation booking, we may collect information such as:
– Guest name;
– Contact information;
– Booking dates;
– Number of guests;
– Accommodation selected;
– Special requests;
– Payment status;
– Cancellation information.
Relevant information may be shared with the Accommodation Provider to facilitate your booking.
If you submit a review, rating, photograph, or other content intended for public display, certain information may become publicly visible.
Do not include sensitive personal information in public reviews or other publicly accessible content.
If Ognem is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.
Any such transfer will remain subject to applicable privacy obligations.
We may update this Privacy Policy from time to time.
The updated version will be posted on Ognem.am with a revised “Last Updated” date.
Where required by law, we will provide additional notice of material changes.
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, contact:
Ognem
Website: Ognem.am
Email: [ognemgroup@gmail.com]
Phone: [+374 91594854]
Registered Address: [ADDRESS]
By using Ognem, you acknowledge that you have read and understood this Privacy Policy.
Where consent is legally required for a particular processing activity, Ognem will request consent through the appropriate Platform interface.